Tokyo Dress

Customer Care

ALL SALES ARE FINAL! 
NO REFUNDS! PLEASE CHOOSE ITEMS CAREFULLY

Exchanges or store credit only 

We do not offer cancellations

(Please refer to size chart to ensure a correct fit) 

Request for exchange must be made within 14 days upon delivery of your item -unworn with original tags attached. 

For exchanges/returns please email us: Info@rocknremix.com 

(We do not accept returns that have not been pre-approved by us, Please email our staff first before returning or shipping your item) 

Please note: It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.


Payments

We currently accept Shop Pay, Visa, Pay Pal, Mastercard, American Express or Discover credit card payments. 

1 of a kind items

No 2 items are alike! Once a particular piece is gone, It's gone forever!!
We may duplicate the design and style but the colors will not be the same.


Garment Care Instructions -- 

Care tags are inside each item.
Hand wash or dry clean for best results.

If you have further questions, please don't hesitate to email us. info@rocknremix.com

Shipping info

In stock items

All of our In stock items ship within 5-7 business days (excludes Sat/Sun and Holidays) If more time is needed we will reach out via email 

  Made to order items (Final sale) 

Custom design: Made to order per your request of size/color/style...the turn around time is 8-10 (Business days Mon-Fri) excludes Saturdays, Sundays and Holidays) If more time is needed we will reach out via email.

Pre-Order items

Shipment dates are listed on the product page. Please note Pre Order shipping times are estimated, and can take longer or less time, depending on production. You will be notified via email once we update our inventory with your pre-ordered item. If more time is needed we will reach out

Shipping:

FREE  shipping on all orders over $200.00 (International Flat rate shipping $35.00

We Ship using USPS (United States Postal Service)

Once your item has shipped, you will receive a confirmation tracking number via email.

Lost or stolen packages 📦 

*We do not refund for lost or stolen packages.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE TRACKING SYSTEMS are reported "DELIVERED".

(if you would like insurance, please email us).