Customer care

 

Shipping info: 

 

All of our In stock items ship in 5-7 business days (excludes Sat/Sun and Holidays) If more time is needed we will reach out via email

Made to order items (FINAL SALE)

Made per your request of size/color/style...the turn around time is 10-14 (Business days Mon-Fri) excludes Saturdays, Sundays and Holidays) 

Pre-Order items ship once item is in stock. If more time is needed we will reach out

We Ship using USPS (United States Postal Service)

Once your item has shipped, you will receive a confirmation tracking number via email.

*We do not refund for lost or stolen packages.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE TRACKING SYSTEMS are reported "DELIVERED".

(if you would like insurance, please email us).

 

Returns/Exchanges

 

We do not offer cancellations! 

ALL SALES ARE FINAL! 

NO REFUNDS! PLEASE CHOOSE ITEMS CAREFULLY

(Refer to size chart to ensure a correct fit) 
Because most of our items are made-to-order, they are non-refundable..Exchanges or store credit only.

Request for exchange must be made within 14 days upon delivery of your item -unworn with original tags attached. 

For exchanges/returns please email us Info@rocknremix.com for more Info.

(We do not accept returns that have not been pre-approved by us, Please email our staff first before returning or shipping your item) 

Please note: It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.

Payments

We currently accept Shop Pay, Visa, Pay Pal, Mastercard, American Express or Discover credit card payments. 

 

1 of a kind items

No 2 items are alike! Once a particular piece is gone, It's gone forever!!
We may duplicate the design and style but the colors will not be the same.

 

Garment Care Instructions --
Hand wash or dry clean for best results.
If you have further questions, please don't hesitate to email us.